cadoche web store FAQ section

Delivery type and time: Total delivery time is composed of two parts: processing time and actual shipping time. Processing time refers to the time from when your payment is received to when we gather up all the items and pack them. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the major destination. Our processing takes 1-2 working days normally, while shipping time depends on the Shipping Method you choose. Free Shipping: COS offer Free Shipping for most products. Generally, the Free Shipping option is sent via Hong Kong Post Airmail or China post and delivery takes about 7-25 days to major destinations. Since all post offices that offer international airmail services do not guarantee delivery time for Airmail parcels, the delivery time is provided for reference only. Standard Shipping: If you need faster delivery time, the Standard Shipping option is available for your choice. Once you have chosen Standard shipping method, your order will automatically get shipped by courier service for delivery within 6 to 8 days. Expedited Shipping: For urgent orders, the Expedited shipping option (which takes 3 to 5 days) is best choice for you, and we will process your orders in priority.

After completing your purchase, you will receive a confirmation E-mail from us which will contain your order information. After your order has been shipped, we will also E-mail you the shipping information and tracking number (if applicable).

It is likely that your order still went through. However, check your email to see if you receive a confirmation about your order. If you do not receive a confirmation email within 48 hours, you can try resubmitting your order.

Should the web site crash while you are still placing items in your basket, those items should still be in your basket when you return to the site, if you are a registered user and your browser accepts cookies. If the web site crashes when you are finalizing your order, you should return to the site and submit it again. Our purchasing team vigilantly checks for duplicate orders. If we have questions about whether or not your order is duplicated we will contact you by email.

When can you track your order? At our warehouse, tracking numbers are assigned to packages almost immediately. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more. Orders placed on cadoche.tk may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s). Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. How to check the order status? Check your e-mail: You were required to enter an e-mail address during Checkout; you will receive e-mails at this address and keep you up-to-date about the status of your order. Visit the website: Log into your account at cadoche.tk 24 hours a day. You may view information about your most recent orders (including tracking information) as well as the past orders.