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How to contact COS?
You can contact us by sending an email to [email protected]. Please avoid sending duplicate requests as it will only increase our workload and slow down responses to you.
For urgent matters, you could contact us directly via [email protected]. Our office hour is between 8:30 to 18:00 HKT/GMT+8 (lunch break between 12:00 and 13:30), Monday through Saturday except public and statutory holidays observed in Hong Kong.
We understand the importance of addressing your questions and concerns in the most efficient manner and we will try to give you a reply within 24 hours via Customer Service. Please remember to check your email folders if a reply do not reach you after a reasonable period of time.
What is the declaration on the shipping label?
We generally send the item by a personal name and mark the item as a gift in plain package. The name of product category will normally be used as declaration, and the declaration valued for most countries is a random value between $10 to $32 US dollars. Besides, without specific request, invoices/receipts are never included in the packages.
What payment method is accepted by COS?
COS only accepts PayPal payment at this time. Payment can be made by signing up to PayPal and using your PayPal available balance (funded by a verified bank account or credit cards).
Is it safe to shop on-line at Cadoche.tk?
At Cadoche.tk, we guarantee your privacy and on-line shopping safety.
We do not store any credit card information. All billing information is processed by PayPal.com, an online platform owned by eBay, considered the most trustworthy worldwide today. PayPal employs multiple industrial security technologies.
We occasionally send out email promotions and newsletters to our customers. These e-mails are sent very sparingly (approximately 1 per month). You can opt-in and opt-out at any time.
We will never share your personal and private information with anyone, and any personal information collected by us is only used to properly process and deliver your order.
Are we trustworthy?
We have multilingual customer service that is top notch, and problems are usually resolved in a timely and professional manner.
Who are we? Where are we based?
COS is an Hong Kong-based online shopping site who specializes in selling globally a wide range of inexpensive electronic goods and other related items. Some of the most popular products available on COS include clothing, shoes, toys, cell phones and computer accessories, rechargeable batteries and chargers, and other novelty items.
With new products uploaded every week, COS is a one-stop shop for all electronics lovers. Most importantly, while people from countries nearby Hong Kong are enjoying the wide range HK-made goods at relatively low price, we are dedicating ourselves to bringing the same products to other sides of the world at the similar price as you would pay if you were in Hong Kong.
COS also offers free air mail shipping on most orders (upgradeable to Express Mail).
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